I recently purchased the Mr. Coffee Cocomotion Hot Chocolate Maker in November, 2011. Since that purchase we have used it several times and are extremely pleased with its build quality, easy cleaning, and the quality of the hot chocolate it makes. The hot chocolate it makes is dependent on the mix you use and whether or not you use milk or water. However, the machine mixes and makes the hot chocolate well and quickly. We used the Ghirardelli Premium Hot Cocoa Double Chocolate mix with 1% white organic milk and found this combination mixed well and the temperature was hot enough. We have made anywhere from 8 to 32 ounces of hot chocolate with this machine and have not had any surprises or messes. It mixed all the amounts well and thoroughly and the longest it took was 3-4 minutes for the 32 ounces. We have not tried making hot chocolate only with water or some other mix since we are very pleased with the taste and consistency with what we are using. With milk it does give a slight frothing which is like what you would get at places like Starbucks or other high end coffee shops. All of my family, including our 2 children enjoy this machine and the hot chocolate it makes. The instructions are easy to follow and the cleaning is easy also. Just clean it immediately after you are done drinking your hot chocolate and it cleans easily and it stores easily since it is not very tall and it is one complete unit. I just hope it lasts for a long time since we are liking it that much. Once you make hot chocolate with this machine, making it any other way will be disappointing. To us, making hot chocolate with this machine took the taste and the experience of drinking hot chocolate up a notch.