This product arrived early and on time. It was packaged very well, with good instructions and easy-to-follow directions.I made my first cup of Earl Grey this morning and I really enjoyed it. My previous machine (different brand) had finally given up the ghost after 4 years of service so buying this was both a replacement and an upgrade.The device has a large tank in the back and the added functionality of different cup sizes. I also appreciate the fact that it has a 'strong' brew mode which my prior machine lacked.In terms of use, it heats up very quickly, which I think is natural for first-time uses, and pours a perfect cup. The size is ideal and it seems very easy to clean. The only downside is that, while you can remove the K-Cup holder, presumably to clean it, I am not sure you can put in a device that would fit the spot to allow you to use your own K-Cup-compatible 'holder' which you can fill with your own variety of coffees or teas or what have you - meaning you are 'stuck' to buying only Keurig-compatible pods.Beyond that it seems to work fine and I look forward to many years of use out of it. I'll also be buying the de-scaler as that can only extend the life of this device which is an ideal size for every kitchen space.