I have been using a 5qt Sterling ice cream maker that I got as a wedding gift 35 years ago. I have been lusting for this ice cream maker since the start of the COVID pandemic. When I tried to order in Spring/Summer it was unobtanium. I put it on my Christmas list, hoping the price was stable and available. It was available, but the price spiked by $40. Anyway, my wife ordered, wrapped and I was happy when Santa delivered. When I unpacked it to clean before mixing a 5qt batch of double dark chocolate, mint, almond ice cream, I found a dent in the canister (see picture). My wife was not amused. She sent it back and I ordered a replacement via Amazon (the price dropped by $30 - bonus!). The replacement unit came with the same dent! WTF? I called Amerihome customer service (worked with Susan), sent her the picture of the dent. She checked with tech support, then went and opened a factory unit. Turns out that the 'dent' is designed and functions as a stop for the plastic cover. I suggested they might want to update their owner's manual to indicate the 'dent' is supposed to be there and to prevent future bad customer assumptions. Susan agreed. Great customer service. Great ice cream.I made my ice cream and followed their directions for ice and salt. It took only 30 minutes. I added my chips and almonds after 15 minutes of mixing to get an even distribution and prevent settling to the bottom of the batch. It is really nice to be able to see the ice cream set up and when the electric motor seemed to slow, I switched to hand crank, but it was too firm to crank. The motor is very sturdy. I am impressed. I would recommend to friends & family.