I purchased this pasta maker for my wife for Christmas. She had wanted one for a while and this machine looked like a good solid purchase. I was right. The machine is build very solidly with quality parts. It disassembles and reassembles easily which is important because it has to be broken down and cleaned after each use. We are only making the easy "egg" pasta recipes but each batch has come out tasting amazing.After less than half dozen batches I noticed a crack in the mixing bowl extending from the center post toward the edge. The crack was through the plastic and the part needed to be replaced. I contacted Lello via email and attached a picture of the mixing bowl. I asked them how I should apply for a replacement part under warranty.A few days passed and I had not heard back from them. I figured I would have to email again.Guess what showed up in today's mail? A replacement mixing bowl from Lello! I purchased this in part because I had read their customer service was first rate, but this proved what I had heard.Thank you everyone at Lello in NJ for sending the new part along! It's nice to deal with a company that puts out a quality product and treats their customers this well.Lello 2730 3000 Pro Pastamaster Pasta Maker