Purchased April 13th 2022 worked great easy to use until August not even 6 months old and the power and clean buttons would not work.it should have a 1 year warranty but I'm not sure as I could not get ahold of the company that makes it so I tried to get the info from Amazon (could have been anything from needing a simple reset to buttons just going out) so Amazon says they can't contact seller or give any info so only option is to get a full refund as long they can have ups pick it up. Fast forward a week an a half later I get my refund but it was $70 short. So I called them and was informed that there is a 70 restocking fee that is to come out of it. I was able to speak to a supervisor and was given that back however I would be really careful as it seems they intend to sell the broken one that I returnedIt works, makes ice quickly, and recycles the melted ice to make more ice.Main comment/concern is the noise level. It is about as loud as a hotel AC unit that mounts in the walls under windows. It is a bit like white noise, but if your family/TV room is close to the placement, you will hear the ice maker clearly.After having it running for a couple of days I realized the ice was made, would start melting and then the machine would start again making more ice. It seemed to be on more than not. So I made 2 batches and filled 2 large zip lock freezer bags and put them in the freezer. I turned off the machine. When I run out of “bagged” ice I’ll turn the machine back on and make more. I take the bagged ice out several times a day and fill my cup.I actually had issues with the product. It was working but started making terribly loud squeaking sounds within the first month. I missed the 30 day return period and wasn't sure what I was going to do with a product that I wasn't using anymore and that I had paid so much for. Amazon put me in touch with the seller and we were able to work out a discount on the product. So while I quit using the product within about a month, the customer service from the seller has made up for it.Works very well. Produces ice FAST. Faster than any I have seen previously. Only drawback is it makes ice so quickly you will have to fill it with water at least once a day. Ice taste is based on what water you put in. Ours is EXCELLENT cause we use our Berkey water filter not only for drinking water but to also fill the reservoir to make the ice. Great machine really.just installed it yesterday and after a couple of hours we had a full bin of ice. we have had a bullet ice machine for the last couple of years and it just wasn't making good ice cubes. always wanted a sonic ice machine but they were commercial and way too expensive. this makes great ice and the ice lasts a long time in your glass. its a little more frozen than sonic ice. also the bin stays full of ice. some ice makers seem to get a little pile of ice in the back of the bin and it stops making ice. this morning, i had a full bin of ice to the top. i broke it up a little with the ice scoop that comes with it. really pleased with this ice machine. my friends bought one somewhere at a store by another manufacturer and i looked it up and it was over $500. there's doesn't work near as good as this one does since the bin's sensor stops making ices when it piles up in the back. also, theirs makes a noise like a cat when it defrosts. i haven't heard anything like that yet.Easy to setup, starts making ice quickly but it is noisy as hell. Always screeching when it’s on making ice.