This has been a bad experience from the very beginning.A. Package arrived beaten up. Maybe that wasn't the manufacturer's fault. But upon opening the package I found that the unit had not been secured very well and so it's not surprising it was damaged in transit. Item arrived with significant dents. (See pics 1, 2).B. I also found that sharp metal parts had been wrapped together with plastic wrap and laid inside the large storage box for shipping completely unsecured. That means the sharp metal parts bounced around and scratched and dented the storage box. (See pic 3).C. The materials used are incredibly poor. For example, finish has already been completely worn off the hinges. (See pic 4).D. This came with the WORST instructions i have ever seen. (That's not hyperbole. These instructions make Ikea's look crystal clear and exhaustive.) The diagram doesn't even match up with the actual unit. In addition, there were parts missing.E. The poor design of the unit means that the wheel hub rubbed against the vertical support, causing the wheels to not turn freely. I had to make my own spacers to get clearance for the wheels to actually turn. (See pic 5.) No lock washers included so I anticipate the wheel nuts working themselves lose over time.F. The upper portion of the unit, the actual popcorn maker, just sits on top of the base without anything connection it to the base. Mean, if you hit a bump and start to tip, the popcorn unit is falling off because there's nothing but gravity holding it on. (See pic 6.)G. Lastly, there were two random parts left in the unit. (See pic 7.) No explanation as to what they are or how they are to be used. Upon inspection it looks like the white plastic pieces are meant to hold the bottom of the side panels of glass on the upper popcorn maker unit. Glass, by the way, that came pre-installed. So whenever this was assembled, they forgot to do it correctly and just tossed the pieces inside for me to have fun with later.If this was $50, I'd have been frustrated. But at $270, this is unacceptable. Do yourself a favor and by LITERALLY any other popcorn maker. The only reason I am CONSIDERING keeping it is I need it for an event in 3 days and can't get another one in time. I'm incredibly disappointed.